We work online, in and for the internet. No matter where you are located — we can build and maintain your site anywhere in the world. The internet has no borders.
I’ll answer all your questions in clear language and suggest the options that fit you best.
This page contains answers to the most common questions clients have when ordering a website and services from Domino web studio.
Can I explain what I need during a personal meeting?
Yes, you can. However, we prefer to use time efficiently so your website costs less.
If you need a unique website, it is difficult to explain the task in writing, and budget is not your top priority, then we can arrange a personal meeting.
In any case, we can also communicate live via Viber — it’s convenient and supports screen sharing.
No matter if you need a simple website or a full-featured online store, please share links to websites you like and explain what exactly you like about them.
We will reply with follow-up questions if needed or provide a preliminary price. The more details you share, the more accurate our answer will be.
Can I order a website if I don’t have an email address?
Unfortunately, no. Without email we cannot communicate properly, because our workflow requires exchanging specific information in written form.
Why do I need website support? What do I get that hosting can’t provide?
On the support plans page you can see the difference between regular hosting and support plans.
With a support plan you additionally receive:
CMS консультації в межах тарифу.
Independent backups stored by us, not only on the hosting side.
Antivirus protection (if included in your plan).
Fixing CMS/module issues without involving CMS developers.
Attack monitoring, log cleanup and analysis.
24/7 email support, including communication with hosting support.
Migration to a new host if needed.
Email accounts support.
Help fixing content/editor mistakes and консультації.
Instructions or short video guides if needed.
Support plan clients get priority task execution compared to one-time requests.
What is the difference between one-time work and a support plan?
First, we complete tasks included in support plans, according to plan timelines and working hours.
One-time tasks are handled when time is available, or as paid overtime. That’s why we recommend choosing a plan that fits your needs in advance.
Why is every call counted as one hour of work?
Even short calls require preparation and interrupt the workflow.
A call includes not only talking time, but also the time needed to refocus and continue working.
That is why the minimum billing unit is one hour. This helps maintain service quality and reasonable pricing.
If you did not find an answer to your question, please visit the customer help page. If you still didn’t find an answer — submit your question using the form below.
